First impression on mobile
Is the booking button visible on a phone, and does the page load cleanly?
Products
Audit it. Fix it. Track it.
Two products built for small businesses, plus custom work when you need something made.
- Customer Experience Audit
- Monthly Performance Dashboard
- Fixes and custom builds on request
- Price agreed in writing first
Scorecard
Sample dataFirst impressionBooking button below the fold on phonesFix
Booking pathClick-to-call works; online form is longFix
Service pagesOne clear page per main servicePass
Google listingHours and photos completePass
Enquiry handlingTest message went unansweredRisk
01 · Audit
Customer Experience Audit.
We look at your business the way a new customer does and report what gets in the way of booking or buying. You get a Pass / Fix / Risk scorecard, three fix-first items and a full ranked fix list.
Pricing on request — contact us
Ranked fix list
Sample data- 1Move the booking button to the first screenEffort: low · Impact: high
- 2Reply to every enquiry within one business dayEffort: low · Impact: high
- 3Shorten the booking formEffort: medium · Impact: high
- 4Add reviews to the homepageEffort: low · Impact: medium
What we check
Six places customers get stuck.
Every audit looks at the same six areas, on a phone first.
Booking and contact path
How many steps between a visitor and a booked appointment or a call?
Speed
Slow pages lose people before they read a word.
Service pages
One clear page for each main service, with the details people look for.
Google listing
Hours, photos and details that match your website.
Enquiry handling
What happens to a message once someone sends it.
What it isn't: not legal advice. We flag wording worth reviewing and suggest you confirm it with the relevant regulator. Advertising and privacy rules differ by profession and region.
02 · Dashboard
Monthly Performance Dashboard.
A single page, updated monthly, showing where enquiries come from and which ones slip through, with a short written summary. Aggregate counts only, with no personal details.
Pricing on request — contact us
This month at a glance
Aggregate counts only
Enquiries142+12%
Answered in a day91%+6%
Missed13−4
Privacy-minded
Counts, not people.
The dashboard shows how many enquiries arrived, from where, and how fast they were answered. It never shows who sent them or what they said.
What a dashboard shows
Privacy-minded
Enquiries by sourceResponse timesMissed enquiriesMonth-on-month trend
Customer namesHealth detailsMessage contents
Aggregate counts only. Nothing that identifies a customer.
Also on request
Custom services
When an audit points to work, we can do it. Scope and price are agreed in writing first.
A
Websites
Starter and Professional builds, mobile-first and fast.
B
Web apps & tools
Booking flows, quote tools, internal dashboards.
C
Fix packages
We implement your audit's top fixes for a fixed price.
D
Ongoing care
Hosting, updates and small monthly changes.
E
Integrations
Connect forms, calendars and email tools.
FAQ
Questions, answered.
Do I need the dashboard to get the audit?
No. The audit stands alone. The dashboard is for businesses that want to keep tracking results.
How much does it cost?
Every business is different, so we quote each project individually. We reply within one business day with a clear, fixed price.
Are there long contracts?
No long lock-ins are planned; we'll confirm terms in writing before you commit.
Do dashboards include personal data?
No. They use aggregate counts, not names or health details.
Do you give legal advice?
No. We flag items worth reviewing and suggest you confirm them with the relevant regulator or privacy contact.
What if I'm not happy with the work?
Build and fix packages include revision rounds; we'll agree what's included before starting.
Start with an audit.
Tell us about your business. We'll confirm scope and price before any work begins.